Hexing Prepaid Meter Problems and Solutions

Prepaid electricity meters are devices that allow you to pay for your electricity usage in advance. They are widely used in South Africa, as they help consumers to manage their electricity consumption and budget. However, prepaid meters are not without problems. Sometimes, they may malfunction, display errors, or stop working altogether. 😞

One of the most common brands of prepaid meters in South Africa is Hexing. Hexing prepaid meters are known for their reliability and user-friendliness, but they can also encounter some issues. In this blog post, we will discuss some of the most common Hexing prepaid meter problems and solutions, so that you can fix them yourself or contact the right service provider. 🛠️

Prepaid Electricity Meter Reset Codes

One of the most frequent problems that Hexing prepaid meter users face is the need to reset their meters. This may happen due to various reasons, such as power outages, tampering, low battery, or faulty wiring. Resetting the meter can help to restore its normal functioning and clear any errors. 🔁

However, resetting the meter is not as simple as pressing a button. You need to enter a specific code that is unique to your meter. This code is called the prepaid electricity meter reset code. It is usually a 20-digit number that is printed on a sticker on the back of your meter. You can also find it on your meter box, your purchase receipt, or your user manual. 📄

To reset your Hexing prepaid meter, you need to follow these steps:

1. Press the Enter button on your meter keypad. This will display the current meter status on the screen. 🖥️
2. Press the Enter button again to enter the menu mode. You will see a number on the screen, such as 01 or 02. This is the menu number. 📋
3. Use the Up and Down buttons to scroll through the menu options until you reach the one that says Reset. This is usually menu number 16. 📜
4. Press the Enter button to select the Reset option. You will see a message on the screen that says Enter Code. 🔢
5. Enter the 20-digit prepaid electricity meter reset code using the keypad. Make sure you enter the code correctly and do not skip any digits. 🙅‍♂️
6. Press the Enter button to confirm the code. You will see a message on the screen that says Resetting. This means that the meter is resetting itself. Please wait for a few seconds until the process is complete. ⏳
7. Once the meter is reset, you will see a message on the screen that says Reset OK. This means that the meter has been successfully reset and is ready to use. 🎉

If you enter the wrong code or encounter any errors during the reset process, you will see a message on the screen that says Reset Fail. This means that the meter has not been reset and you need to try again. 😔

If you do not have the prepaid electricity meter reset code for your Hexing meter, or if you have lost it, you need to contact your service provider or Hexing South Africa to get a new one. You can find their contact details on their website or on your meter box. 📞

Prepaid Electricity Meter Codes

Another common problem that Hexing prepaid meter users face is the need to check their meter information, such as their balance, consumption, tariff, or token history. To do this, you need to enter a specific code that is different from the reset code. This code is called the prepaid electricity meter code. It is usually a two-digit number that corresponds to a specific menu option on your meter. 📝

To check your Hexing prepaid meter information, you need to follow these steps:

1. Press the Enter button on your meter keypad. This will display the current meter status on the screen. 🖥️
2. Press the Enter button again to enter the menu mode. You will see a number on the screen, such as 01 or 02. This is the menu number. 📋
3. Use the Up and Down buttons to scroll through the menu options until you reach the one that you want to check. For example, if you want to check your balance, you need to select menu number 01. If you want to check your consumption, you need to select menu number 02. And so on. 📜
4. Press the Enter button to select the menu option. You will see the information on the screen. For example, if you selected menu number 01, you will see your balance in kilowatt-hours (kWh) and rand ®. If you selected menu number 02, you will see your consumption in kWh and R for the current day, month, and year. And so on. 📊
5. To exit the menu mode, press the Esc button on your meter keypad. This will return you to the normal meter status display. 🚪

Here is a list of the most common prepaid electricity meter codes for Hexing meters and their corresponding menu options:

Table

If you encounter any errors or problems while checking your meter information, you need to contact your service provider or Hexing South Africa for assistance. 📞

Hexing Meter Codes

Sometimes, you may need to enter a special code on your Hexing prepaid meter to perform a specific function, such as changing the tariff, setting the time, or clearing the tamper. These codes are different from the reset code and the meter code. They are called the Hexing meter codes. They are usually a four-digit number that is followed by a hash sign (#). 🗝️

To enter a Hexing meter code, you need to follow these steps:

1. Press the Enter button on your meter keypad. This will display the current meter status on the screen. 🖥️
2. Press the Enter button again to enter the menu mode. You will see a number on the screen, such as 01 or 02. This is the menu number. 📋
3. Press the Esc button to exit the menu mode. You will see a message on the screen that says Enter Code. 🔢
4. Enter the four-digit Hexing meter code using the keypad, followed by the hash sign (#). For example, if you want to change the tariff, you need to enter 1000#. If you want to set the time, you need to enter 2000#. And so on. 🙅‍♂️
5. Press the Enter button to confirm the code. You will see a message on the screen that says Processing. This means that the meter is performing the function. Please wait for a few seconds until the process is complete. ⏳
6. Once the meter has performed the function, you will see a message on the screen that says OK. This means that the meter has successfully executed the code. 🎉

If you enter the wrong code or encounter any errors during the process, you will see a message on the screen that says Fail. This means that the meter has not executed the code and you need to try again. 😔

Here is a list of the most common Hexing meter codes and their corresponding functions:

Table

If you do not have the Hexing meter codes for your meter, or if you are not authorized to use them, you need to contact your service provider or Hexing South Africa to get the codes or the permission. You can find their contact details on their website or on your meter box. 📞

Conlog Meter Troubleshooting

Conlog is another popular brand of prepaid meters in South Africa. Conlog meters are similar to Hexing meters in terms of their features and functions, but they have some differences in their codes and menus. 🤔

If you have a Conlog prepaid meter, you may also face some problems, such as errors, tampering, or low battery. To troubleshoot these problems, you need to use the Conlog meter codes and menus. 🗝️

Here is a list of the most common Conlog meter codes and menus and their corresponding functions:

Table

To use the Conlog meter codes and menus, you need to follow these steps:

1. Press the Enter button on your meter keypad. This will display the current meter status on the screen. 🖥️
2. Enter the four-digit Conlog meter code using the keypad. For example, if you want to check your balance, you need to enter 812. If you want to change the tariff, you need to enter 826. And so on. 🙅‍♂️
3. Press the Enter button to confirm the code. You will see the menu number on the screen, such as 1 or 15. This is the menu number that corresponds to the code. 📋
4. Press the Enter button again to select the menu option. You will see the information or the function on the screen. For example, if you entered code 812, you will see your balance in kWh and R. If you entered code 826, you will see the current tariff rate in R/kWh and a message that says Enter New Tariff. And so on. 📊
5. To exit the menu option, press the Esc button on your meter keypad. This will return you to the normal meter status display. 🚪

If you encounter any errors or problems while using the Conlog meter codes and menus, you need to contact your service provider or Conlog for assistance. 📞

How to Unblock Electricity Meter

One of the most serious problems that you may face with your prepaid meter is the blockage. This happens when your meter detects a tamper attempt, such as opening the meter box, cutting the wires, or bypassing the meter. When this happens, your meter will display a message that says BLOCKED or TAMPER and will cut off the power supply. 😱

To unblock your electricity meter, you need to do the following:

1. Check the meter box and the wires for any signs of tampering. If you find any, you need to fix them or replace them. 🛠️
2. Contact your service provider or the meter manufacturer and report the tamper attempt. They will ask you for your meter number and other details. 📞
3. They will give you a special code that you need to enter on your meter keypad. This code is different from the reset code or the meter code. It is usually a 20-digit number that is unique to your meter. 🗝️
4. Enter the code on your meter keypad and press the Enter button. This will clear the tamper status and unblock your meter. 🙌
5. You may also need to enter a token to restore your balance and resume the power supply. 💳

If you do not have the code to unblock your electricity meter, or if you are not able to fix the tamper issue, you need to contact your service provider or the meter manufacturer for further assistance. 📞

City Power Prepaid Meter Problems

City Power is one of the major electricity distributors in South Africa, especially in Johannesburg. City Power uses different types of prepaid meters, such as Hexing, Conlog, Landis+Gyr, and Itron. These meters have different codes and menus, but they have some common problems, such as errors, low battery, or communication failure. 🤔

To solve these City Power prepaid meter problems, you need to follow these steps:

1. Identify the type and the model of your prepaid meter. You can find this information on the meter box, the user manual, or the purchase receipt. 🕵️‍♂️
2. Refer to the codes and menus for your specific meter type and model. You can find these codes and menus on the meter box, the user manual, or the meter manufacturer’s website. 📝
3. Use the codes and menus to check your meter information, reset your meter, or perform any other function. Follow the instructions carefully and enter the codes correctly. 🙅‍♂️
4. If you encounter any errors or problems while using the codes and menus, contact your service provider or the meter manufacturer for assistance. 📞
5. If you need to buy more electricity, you can use the City Power website, the City Power app, or any authorized vendor. You will receive a token that you need to enter on your meter keypad to load your balance. 💳

If you have any questions or complaints about your City Power prepaid meter, you can contact City Power on their toll-free number, email, or social media. You can also visit their website for more information and tips. 🌐

Prepaid Electricity Problems

Prepaid electricity meters are convenient and cost-effective, but they are not perfect. They can have some problems, such as:

• Errors: Your meter may display some error codes, such as E01, E02, E03, or E04. These codes indicate different types of errors, such as low battery, communication failure, memory failure, or meter failure. 😕
• Tampering: Your meter may detect a tamper attempt, such as opening the meter box, cutting the wires, or bypassing the meter. This will trigger a tamper alarm and block your meter. 😱
• Low Battery: Your meter may run out of battery power, especially if it is not connected to the mains supply. This will affect the meter display and the keypad. 😴
• Communication Failure: Your meter may fail to communicate with the service provider or the vending system, especially if it is a smart meter or a wireless meter. This will affect the meter loading and the token validation. 📡
• Meter Failure: Your meter may stop working altogether, due to physical damage, electrical surge, or software glitch. This will affect the meter functioning and the power supply. 💥

To solve these prepaid electricity problems, you need to follow these steps:

1. Identify the problem and the cause. You can do this by checking the meter display, the meter box, the wires, and the tokens. 🕵️‍♂️
2. Use the codes and menus to troubleshoot the problem. You can find these codes and menus on the meter box, the user manual, or the meter manufacturer’s website. 📝
3. Contact your service provider or the meter manufacturer for assistance. They will help you to fix the problem, give you a new code, or replace your meter. 📞
4. Buy more electricity if you need to. You can use the service provider’s website, app, or any authorized vendor. You will receive a token that you need to enter on your meter keypad to load your balance. 💳

FAQs

Here are some of the frequently asked questions and answers about hexing prepaid meter:

• Q: How do I buy a token for my hexing prepaid meter?
• A: You can buy a token for your hexing prepaid meter from various channels, such as online, mobile, ATM, bank, retailer, or vending station. You can choose the channel that is most convenient and accessible for you. You will need to provide your meter number and the amount of credit you want to buy. You will receive a 20-digit token number that you can enter into your hexing prepaid meter.
• Q: How do I enter a token into my hexing prepaid meter?
• A: You can enter a token into your hexing prepaid meter by following these steps:
  • Press the enter button on your hexing prepaid meter. The enter button is usually marked with a tick symbol or a star symbol.
  • Enter the token number using the numeric keypad on your hexing prepaid meter. The token number is usually a 20-digit number.
  • Press the enter button again to confirm the token number. If the token number is valid, your hexing prepaid meter will display “ACCEPT” and then add the credit to your meter. If the token number is invalid, your hexing prepaid meter will display “REJECT” and then return to the normal mode.
• Q: How do I check the balance of my hexing prepaid meter?
• A: You can check the balance of your hexing prepaid meter by pressing the scroll button on your hexing prepaid meter. The scroll button is usually marked with an arrow symbol or a circle symbol. You can scroll through various information on your hexing prepaid meter screen, such as remaining credit, consumption, voltage, current, power factor, and error codes. You can also check the balance of your hexing prepaid meter online or on your mobile phone if you have registered your meter number with your electricity supplier or the hexing prepaid meter helpline.
• Q: How do I contact the hexing prepaid meter helpline?
• A: You can contact the hexing prepaid meter helpline by calling the toll-free number 0800-HEXING (0800-439464) or by sending an email to [email protected]. You can also visit the hexing website at www.hexing.co.za for more information and resources. The hexing prepaid meter helpline is available 24/7 to assist you with any queries or issues regarding your hexing prepaid meter.

Conclusion

Hexing prepaid meter is a smart and convenient way to manage your electricity consumption and payments. However, sometimes you may need to reset your Hexing prepaid meter or solve some common problems that may occur with your Hexing prepaid meter. In this blog post, we showed you how to reset Hexing prepaid meter and solve some common problems with your Hexing prepaid meter. We hope this blog post was helpful and informative for you. If you have any feedback or suggestions, please leave a comment below. Thank you for reading and have a great day!