Truworths is one of the leading fashion retailers in South Africa, offering a wide range of clothing, accessories, shoes, and homeware for men, women, and children. Truworths also offers its customers a convenient way to shop and pay with the Truworths card, a store card that can be used at Truworths and its partner stores.

In this blog post, we will answer some of the most common questions about the Truworths card, such as:

Where can you use your Truworths card?
How can you apply for a Truworths card?
How can you check your Truworths account balance and make payments?
How can you shop online with your Truworths card?
What are the benefits of having a Truworths card?

Where can you use your Truworths card?

The Truworths card can be used at any Truworths store in South Africa, as well as at the following partner stores:

Office London: A UK-based footwear brand that offers trendy shoes for men and women, including sneakers, boots, heels, flats, and more.
Loads of Living: A homeware store that sells quality bedding, towels, curtains, cushions, and other home accessories.
Naartjie: A children’s clothing brand that offers fun, comfortable, and affordable clothes for babies, toddlers, and kids.
Earthchild: A children’s clothing brand that focuses on natural and organic fabrics, with a range of stylish and eco-friendly clothes for babies, toddlers, and kids.
Identity: A youth fashion brand that offers trendy and affordable clothing, shoes, and accessories for young men and women.

You can use your Truworths card to buy anything from these stores, as long as you have enough credit available on your account. You can also use your Truworths card to buy online from the Truworths website or the partner stores’ websites.

How can you apply for a Truworths card?

Applying for a Truworths card is easy and fast. You can apply online or in-store, and you will get an instant response. To apply online, you need to visit the Truworths website and click on “Apply for a Truworths Account”. You will need to fill in some personal and financial details, such as your name, ID number, contact number, email address, income, and expenses. You will also need to upload a copy of your ID document and your latest payslip or bank statement. You will then receive an SMS with your application status and your credit limit.

To apply in-store, you need to visit any Truworths store and ask for an application form. You will need to bring along your ID document and your latest payslip or bank statement. You will fill in the same details as online, and you will get an instant response from the store staff.

To qualify for a Truworths card, you need to meet the following criteria:

You must be 18 years or older.
You must have a valid South African ID document or passport.
You must have a regular income of at least R1000 per month.
You must have a good credit record and not be under debt review or administration.

How can you check your Truworths account balance and make payments?

There are several ways to check your Truworths account balance and make payments. You can choose the option that suits you best:

Online: You can log in to your Truworths account online and view your balance, statement, payment due date, and credit limit. You can also make payments online using your debit or credit card, or via EFT. To log in, you need to visit the Truworths website and click on “My Account”. You will need to enter your account number and your password. If you don’t have a password, you can register online or request one via SMS.
SMS: You can check your balance and make payments via SMS. To check your balance, you need to SMS “BALANCE” to 31050. You will receive an SMS with your balance and payment due date. To make a payment, you need to SMS “PAY” and the amount you want to pay to 31050. You will receive an SMS with a reference number and instructions on how to pay via EFT or at any bank branch.
Phone: You can call the Truworths customer service on 0861 878 967 and speak to an agent. You will need to provide your account number and some security details. You can then check your balance, request a statement, or make a payment using your debit or credit card.
In-store: You can visit any Truworths store and ask the cashier to check your balance or print your statement. You can also make a payment in cash or with your debit or credit card.

How can you shop online with your Truworths card?

Shopping online with your Truworths card is easy and convenient. You can browse and buy from the Truworths website or the partner stores’ websites, and have your order delivered to your door or to your nearest store. To shop online, you need to follow these steps:

Visit the website of the store you want to shop from and add the items you want to buy to your cart.
Proceed to checkout and enter your delivery details and preferences. You can choose to have your order delivered to your home, your office, or your nearest store. You can also choose the delivery time and method, such as standard, express, or click and collect.
Choose Truworths account as your payment option and enter your account number and password. If you don’t have a password, you can register online or request one via SMS.
Confirm your order and wait for your confirmation email and SMS. You will also receive a tracking number and a link to track your order online.
Enjoy your purchase and pay later with your Truworths card.

What are the benefits of having a Truworths card?

Having a Truworths card has many benefits, such as:

You can shop now and pay later, with flexible payment options and interest rates.
You can use your Truworths card at Truworths and its partner stores, both online and in-store, and enjoy a wide range of products and services.
You can get exclusive offers, discounts, vouchers, and rewards from Truworths and its partner stores.
You can manage your account online, via SMS, phone, or in-store, and access your balance, statement, payment details, and more.
You can get free delivery on orders over R450, and free returns and exchanges within 30 days.
You can get access to fashion advice, tips, trends, and inspiration from Truworths and its partner stores.

How to use your Truworths card to buy gift cards or vouchers for yourself or others

If you want to treat yourself or someone else to a shopping spree at Truworths or its partner stores, you can use your Truworths card to buy gift cards or vouchers. You can buy them online or in-store, and choose the amount and the design you want. You can also personalize them with a message and a name.

To buy gift cards or vouchers online, you need to visit the Truworths website and click on “Gift Cards”. You will see the different options and designs available, such as birthday, anniversary, thank you, or congratulations. You can then select the amount you want to spend, from R50 to R1000, and enter the recipient’s name and email address. You can also add a message of up to 250 characters. You will then need to log in to your Truworths account and pay with your Truworths card. The gift card or voucher will be emailed to the recipient within 24 hours.

To buy gift cards or vouchers in-store, you need to visit any Truworths store and ask the cashier for a gift card or voucher. You will see the different options and designs available, and you can choose the amount you want to spend, from R50 to R1000. You can also ask the cashier to print a message and a name on the gift card or voucher. You will then need to pay with your Truworths card. The gift card or voucher will be activated and ready to use.

The gift cards or vouchers can be used at any Truworths store or online, as well as at the partner stores. They are valid for 36 months from the date of purchase, and they can be used in full or in part. The balance can be checked online or in-store.

How to update your personal details, such as your address, phone number, or email, on your Truworths account

It is important to keep your personal details up to date on your Truworths account, so that you can receive your statements, invoices, offers, and notifications. You can update your details online, via SMS, phone, or in-store.

To update your details online, you need to log in to your Truworths account and click on “My Profile”. You will see your current details, such as your name, ID number, address, phone number, and email address. You can then edit any of the fields and save your changes.

To update your details via SMS, you need to SMS “UPDATE” to 31050. You will receive an SMS with a link to a secure online form. You will need to enter your account number and your password. You will then see your current details and you can edit any of the fields and submit your changes.

To update your details via phone, you need to call the Truworths customer service on 0861 878 967 and speak to an agent. You will need to provide your account number and some security details. You will then be able to update any of your details over the phone.

To update your details in-store, you need to visit any Truworths store and ask the cashier to update your details. You will need to bring along your ID document and your Truworths card. You will then be able to update any of your details at the store.

How to join the Truworths loyalty program and earn points and rewards for every purchase

Truworths loyalty program is a way to reward you for shopping at Truworths and its partner stores. You can join the program for free and earn points and rewards for every purchase you make with your Truworths card.

To join the program, you need to visit the Truworths website and click on “Loyalty Program”. You will need to fill in some personal and account details, such as your name, ID number, email address, and account number. You will then receive a confirmation email and SMS with your loyalty number and password.

You can also join the program in-store, by visiting any Truworths store and asking the cashier to sign you up. You will need to bring along your ID document and your Truworths card. You will then receive a confirmation SMS with your loyalty number and password.

Once you join the program, you will start earning points for every purchase you make with your Truworths card, both online and in-store. You will earn 1 point for every R10 you spend, and you will also get bonus points for special occasions, such as your birthday, anniversary, or festive season. You can check your points balance online, via SMS, phone, or in-store.

You can redeem your points for rewards, such as vouchers, discounts, free delivery, or free gifts. You can choose the rewards you want online, via SMS, phone, or in-store. You will then receive a code or a barcode that you can use to claim your reward at any Truworths store or online.

How to contact the Truworths customer service for any queries, complaints, or feedback

If you have any queries, complaints, or feedback about your Truworths card, account, or shopping experience, you can contact the Truworths customer service in various ways. You can choose the option that suits you best:

Online: You can fill in an online form on the Truworths website and submit your query, complaint, or feedback. You will need to enter your name, email address, phone number, account number, and message. You will then receive an email confirmation and a reference number. You can expect a response within 24 hours.
Email: You can send an email to [email protected] and include your name, account number, and message. You will receive an email confirmation and a reference number. You can expect a response within 24 hours.
SMS: You can SMS “HELP” to 31050 and include your name, account number, and message. You will receive an SMS confirmation and a reference number. You can expect a response within 24 hours.
Phone: You can call the Truworths customer service on 0861 878 967 and speak to an agent. You will need to provide your account number and some security details. You can then ask your question, make your complaint, or give your feedback. You can expect a resolution within 24 hours.
In-store: You can visit any Truworths store and speak to the store manager. You will need to bring along your ID document and your Truworths card. You can then explain your issue and request a solution. You can expect a resolution within 24 hours.

FAQs

Here are some of the frequently asked questions about the Truworths card:

Q: Can I use my Truworths card at other stores that are not partners with Truworths?

A: No, you can only use your Truworths card at Truworths and its partner stores, which are Office London, Loads of Living, Naartjie, Earthchild, and Identity.

Q: Can I use my Truworths card to buy airtime or electricity?

A: Yes, you can use your Truworths card to buy airtime or electricity at any Truworths store. You just need to ask the cashier and provide your account number and password.

Q: Can I use my Truworths card to buy online from other websites that are not partners with Truworths?

A: No, you can only use your Truworths card to buy online from the Truworths website or the partner stores’ websites.

Q: How can I increase my credit limit on my Truworths card?

A: You can apply for a credit limit increase online or in-store. To apply online, you need to log in to your Truworths account and click on “Apply for a Credit Limit Increase”. You will need to fill in some personal and financial details, and upload a copy of your latest payslip or bank statement. You will then receive an SMS with your application status and your new credit limit. To apply in-store, you need to visit any Truworths store and ask for a credit limit increase form. You will need to bring along your ID document and your latest payslip or bank statement. You will fill in the same details as online, and you will get an instant response from the store staff.

Q: How can I cancel my Truworths card?

A: You can cancel your Truworths card by calling the Truworths customer service on 0861 878 967 and speaking to an agent. You will need to provide your account number and some security details. You will also need to pay off any outstanding balance on your account before you can cancel your card.

Conclusion

The Truworths card is a great way to shop for fashion, beauty, and homeware at Truworths and its partner stores. You can enjoy many benefits, such as vouchers, interest-free credit, free delivery, and exclusive offers. You can also manage your account online or via SMS, and pay your account in various ways. To apply for a Truworths card, you can visit the Truworths website or send an SMS. If you have any questions or feedback, you can contact Truworths customer service or visit their social media pages.

We hope you found this post helpful and informative. If you did, please share it with your friends and family who might be interested in the Truworths card. Thank you for reading and happy shopping! 😊