If you have ever sent money to someone using the FNB eWallet service, you might have wondered how to reverse eWallet on FNB app in case you made a mistake or changed your mind. In this blog post, we will explain everything you need to know about reversing eWallet on FNB app, including the steps, the fees, the time limit, and the contact details. We will also answer some of the most frequently asked questions about eWallet reversal on FNB app.
What is eWallet and How Does it Work?
eWallet is a service offered by FNB that allows you to send money to anyone with a valid South African mobile number. The recipient does not need to have a bank account or an FNB account to receive the money. They can withdraw the money at any FNB ATM or selected retailers using a temporary PIN that is sent to their mobile phone via SMS.
To send money using eWallet, you need to have an FNB account and the FNB app on your smartphone. You can also use FNB online banking or FNB cellphone banking to send money using eWallet. The steps are as follows:
- Log in to the FNB app, online banking, or cellphone banking using your username and password.
- Select the “Send Money” option and then choose “eWallet”.
- Enter the recipient’s mobile number and the amount you want to send.
- Confirm the transaction details and enter your OTP (one-time PIN) to complete the transaction.
- You and the recipient will receive an SMS confirmation with the eWallet details.
The recipient can then use the eWallet number and the eWallet PIN to withdraw the money at any FNB ATM or selected retailers. They can also buy airtime, data, electricity, or pay for goods and services using the eWallet. The recipient has 16 days to withdraw or use the money before it expires. If the money is not withdrawn or used within 16 days, it will be reversed back to the sender’s account.
How to Reverse eWallet on FNB App
Sometimes, you might need to reverse eWallet on FNB app for various reasons, such as:
- You sent money to the wrong number or the wrong amount.
- You changed your mind and want to cancel the transaction.
- The recipient did not receive the SMS with the eWallet details or lost their phone.
- The recipient did not withdraw or use the money within 16 days.
Whatever the reason, you can reverse eWallet on FNB app by following these steps:
- Log in to the FNB app using your username and password.
- Select the “Send Money” option and then choose “eWallet”.
- Tap on the “History” icon at the top right corner of the screen.
- Select the transaction that you want to reverse and tap on the “Reverse” button.
- Confirm the reversal details and enter your OTP to complete the reversal.
You will receive an SMS confirmation once the reversal is done. The money will be credited back to your account within 24 hours.
How Much Does it Cost to Reverse eWallet on FNB App?
Reversing eWallet on FNB app is not free. You will be charged a reversal fee of R10 per transaction. This fee will be deducted from your account along with the reversed amount. For example, if you sent R100 using eWallet and you want to reverse it, you will receive R90 back in your account after the reversal fee is deducted.
How Long Do You Have to Reverse eWallet on FNB App?
You can reverse eWallet on FNB app within 16 days of sending the money. After 16 days, the money will be automatically reversed back to your account if the recipient did not withdraw or use it. However, you can still reverse eWallet on FNB app before the automatic reversal happens if you want to get your money back sooner.
How to Contact FNB for eWallet Reversal Queries
If you have any questions or issues regarding eWallet reversal on FNB app, you can contact FNB using the following methods:
- Call the FNB eWallet toll free number: 087 575 9405
- Email the FNB eWallet support team: [email protected]
- Visit the FNB website: www.fnb.co.za
- Visit the nearest FNB branch
How to Check eWallet Balance
To check your eWallet balance, you have three options:
- Use the FNB app: Log in to the FNB app and select the “Send Money” option. Then choose “eWallet” and tap on the “Balance” icon at the top right corner of the screen. You will see your eWallet balance and transaction history.
- Use USSD codes: Dial *120*277# from your mobile phone and follow the prompts. You will need to enter your eWallet number and eWallet PIN to access your balance and transaction history.
- Use online banking: Log in to FNB online banking and select the “Send Money” option. Then choose “eWallet” and click on the “View Balance” button. You will see your eWallet balance and transaction history.
Please note that checking your eWallet balance is not free. You will be charged R1.50 per balance enquiry using the FNB app, USSD codes, or online banking.
How to Transfer eWallet to Account
To transfer your eWallet to your FNB account or another bank account, you have three options:
- Use the FNB app: Log in to the FNB app and select the “Send Money” option. Then choose “eWallet” and tap on the “Withdraw” button. You will see a list of options to withdraw your money, such as “Withdraw at FNB ATM”, “Withdraw at Retailer”, or “Transfer to Bank Account”. Select the “Transfer to Bank Account” option and enter your bank account details. Confirm the transaction and enter your OTP to complete the transfer.
- Use USSD codes: Dial *120*277# from your mobile phone and follow the prompts. You will need to enter your eWallet number and eWallet PIN to access your withdrawal options. Select the “Transfer to Bank Account” option and enter your bank account details. Confirm the transaction and enter your OTP to complete the transfer.
- Use online banking: Log in to FNB online banking and select the “Send Money” option. Then choose “eWallet” and click on the “Withdraw” button. You will see a list of options to withdraw your money, such as “Withdraw at FNB ATM”, “Withdraw at Retailer”, or “Transfer to Bank Account”. Select the “Transfer to Bank Account” option and enter your bank account details. Confirm the transaction and enter your OTP to complete the transfer.
Please note that transferring your eWallet to your account is not free. You will be charged a transfer fee of R10 per transaction using the FNB app, USSD codes, or online banking.
How to Use eWallet for Other Services
To use your eWallet for other services, such as buying airtime, data, electricity, or paying for goods and services at selected merchants, you have two options:
- Use the FNB app: Log in to the FNB app and select the “Send Money” option. Then choose “eWallet” and tap on the “Buy” button. You will see a list of services that you can buy using your eWallet, such as “Airtime”, “Data”, “Electricity”, or “Pay”. Select the service that you want to buy and enter the amount and the recipient’s details. Confirm the transaction and enter your OTP to complete the purchase.
- Use USSD codes: Dial *120*277# from your mobile phone and follow the prompts. You will need to enter your eWallet number and eWallet PIN to access your purchase options. Select the service that you want to buy and enter the amount and the recipient’s details. Confirm the transaction and enter your OTP to complete the purchase.
Please note that using your eWallet for other services is not free. You will be charged a service fee of R2 per transaction using the FNB app or USSD codes.
Tips and Tricks for Using eWallet
Here are some tips and tricks for using eWallet that can help you save money, avoid scams, secure your eWallet, and get the best deals and offers from eWallet partners:
- Save money on fees: To save money on fees, you can use the FNB app instead of USSD codes or online banking to send money, check your balance, or withdraw your money. The FNB app charges lower fees than USSD codes or online banking for these services. You can also use the FNB app to get cashback rewards when you pay for goods and services at selected merchants using your eWallet.
- Avoid scams: To avoid scams, you should never share your eWallet number or eWallet PIN with anyone, not even FNB staff or agents. You should also never respond to any SMS, email, or phone call that asks you to verify your eWallet details or to send money to claim a prize or a refund. These are phishing attempts that aim to steal your money or your personal information. If you receive any suspicious communication, you should report it to FNB immediately using their toll free number, email, website, or branch.
- Secure your eWallet: To secure your eWallet, you should always keep your eWallet number and eWallet PIN safe and confidential. You should also change your eWallet PIN regularly and use a strong PIN that is not easy to guess. You can change your eWallet PIN using the FNB app, USSD codes, or online banking. You should also enable the FNB app lock feature that requires your fingerprint or a password to access the app. This will prevent unauthorized access to your eWallet if you lose your phone or if someone else tries to use it.
- Get the best deals and offers: To get the best deals and offers from eWallet partners, you should check the FNB app regularly for the latest promotions and discounts. You can also sign up for the FNB eBucks rewards program that allows you to earn eBucks points when you use your eWallet for various transactions. You can then redeem your eBucks points for vouchers, airtime, data, electricity, or other rewards from eBucks partners. You can also use your eBucks points to pay for goods and services at selected merchants using your eWallet.
FAQs About eWallet Reversal on FNB App
Here are some of the most frequently asked questions about eWallet reversal on FNB app and their answers:
Q: Can I reverse eWallet on FNB app if the recipient has already withdrawn or used the money?
A: No, you cannot reverse eWallet on FNB app if the recipient has already withdrawn or used the money. The reversal option will only be available if the money is still in the eWallet.
Q: Can I reverse eWallet on FNB app if I sent money to a non-FNB account?
A: Yes, you can reverse eWallet on FNB app if you sent money to a non-FNB account. The reversal process is the same as if you sent money to an FNB account.
Q: Can I reverse eWallet on FNB app if I sent money from a non-FNB account?
A: No, you cannot reverse eWallet on FNB app if you sent money from a non-FNB account. You can only reverse eWallet on FNB app if you sent money from an FNB account using the FNB app, online banking, or cellphone banking.
Q: Can I reverse eWallet on FNB app if I sent money using FNB online banking or cellphone banking?
A: Yes, you can reverse eWallet on FNB app if you sent money using FNB online banking or cellphone banking. The reversal process is the same as if you sent money using the FNB app.
Q: Can I reverse eWallet on FNB app if the recipient does not have the FNB app?
A: Yes, you can reverse eWallet on FNB app if the recipient does not have the FNB app. The recipient does not need to have the FNB app to receive or use the money. They only need a valid South African mobile number and a temporary PIN that is sent to them via SMS.
Conclusion
Reversing eWallet on FNB app is a simple and convenient way to get your money back if you made a mistake or changed your mind when sending money using the FNB eWallet service. You can reverse eWallet on FNB app within 16 days of sending the money, and you will be charged a reversal fee of R10 per transaction. You can also contact FNB for any eWallet reversal queries using their toll free number, email, website, or branch.
We hope this blog post has helped you understand how to reverse eWallet on FNB app and answered some of your questions. If you found this blog post useful, please share it with your friends and family who might need it. Thank you for reading and happy eWalleting!
